Category

IT Service Design & Management

Category

Conventional IT Professional Titles and Roles Help Desk/Support Staff The help desk is the first line of support for IT issues and basic IT requests. Organization staff contact the help desk if they have problems logging in to systems, are experiencing poor application performance, or would like to make a request for new hardware or devices. Help desk personnel may also manage accounts and add/remove/modify users and roles on systems and networks. Due to the…

Customer service is such an integral part of Health IT’s culture and function, the obvious is often unsaid: Health IT is truly a customer service affair. Health IT vendors must keep providers happy.  The IS Service function within a healthcare organization, -whether it is a  small provider practice or national chain, must also keep providers
Healthcare IT implementation activities are typically grouped into two timeframes divided by the 'switch': the 1) Pre-implementation Phase and 2) Implementation Phase During the Pre-implementation Phase, you: Establish a governance process and a project plan Communicate Analyze and Redesign workflows Provide education and training During the Implementation Phase, you: Configure the system to meet your
[thim-heading title="Introduction to SDLC" title_uppercase="" clone_title="" line=""] The Systems Development Life Cycle, or SDLC, was originally created to describe the steps (or phases) of a software development project. [mfn]A Case Study of the Application of the Systems Development Life Cycle (SDLC) in 21st Century Health Care: Something Old, Something New? Mark McMurtrey university of central
Although we call this stage "Systems Analysis and Design", sometimes it feels like 'Systems Analysis, Select & Purchase', or more appropriately 'Organization Analysis, Select the Best System, & then Purchase'.   Even still, if you do software development or heavy configuration changes in your organization, "Systems Analysis and Design" still fits. [thim-heading main_title="Where Did the Designers
Learning Objective 1B2. Articulate characteristics of the information and communication technologies (e.g., infrastructure,servers,web services,storage) that support the healthcare environment The term "n00b", is a computer-geek term for newbie, or someone without much knowledge of IT. The fastest way to look like a n00b is to not understand cloud-based and local computing models. Locally Installed Apps

All things are possible through SmartArt Data Management Considering how much clinical data is being entered, generated by equipment, and shared between organizations, administrators and clinical staff can get lost in all of the data. This is where data management comes in. Data Management captures, maintains, and prepares data for a secondary use in research, clinical and business analytics. Data management is an end-to-end process encompassing every step from data creation through preparation, and data…

Data Scientist: The Sexiest Job of the 21st Century The esteemed experts writing for the Harvard Business Review have publicly recognized a fact so obvious that it hardly needs to be said at all:  Data Scientists have the sexiest Job of the 21st Century.  Obviously. What the duh? All I have to say is: you had better buckle up, because we have 80 more years of this insane level of sexiness. I can’t even leave my cubicle without…

Good information is the foundation of healthcare.  Data measures quality, revenue, and efficiency. Data informs providers and patients on diagnosis and treatments.  Accrediting authorities and regulators use data to ensure compliance. Data comes from many internal and external sources. Knowing where the data you use comes from helps you find it faster and understand how best to use it.   In this lesson we will learn where health data comes from, and how it it got…